Return & Exchange

 

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15 Days Easy Return/Exchange

We have high quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable. If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your new and unworn item(s). Due to sanitary reasons, all sales are final on the swimsuits where the protective adhesive strip had been removed.

We suggest to inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately, so we can correct any problems.

Return/Exchange Guidelines:

To make return/exchange service as easy as possible, you can contact our customer service to make a return, please reference the guidelines as below:

  1. Please contact with our customer service to get a return/exchange authorization and the return address within 15 days upon receipt. We don't accept the returned package without authorized from customer service.
  1. Notify the item that you want to return and the detailed reason for return. All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
  1. Please include in the return package a note with the RMA number and make sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using COD service. Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color or quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
  1. Once we have received the returned package, we will send email notification and arrange an exchange or a refund within 7 business days. A refund only for the merchandise but not taxes.

Still have questions or concerns? Contact us by customerservice@bikinishe.com